DPW should post its queueing policy

November 21, 2014

Robert Brandom suggests having separate lines (like for supermarket registers) for each of the trash compactors at the transfer station. There’s been a lot of research, available online, that establishes that having just a single line (like at a bank or post office) is both fairer and more efficient. A typical conclusion is:

“Studies have proven that a single-line queue leading to multiple servers is more efficient and results in less variation in the amount of time customers are kept waiting.” (See http://blog.lavi.com/2014/10/15/single-line-multiple-line-queue/)

In any case, it would help if the DPW posted either a “Form Single Line” or a “Form Separate Lines” sign so at least it would be clear what the preferred policy is.

Howard Cahn
Brown Road

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