Scams continue to plague residents, say police

February 2, 2017

“Can you hear me now?”
A new twist to scamming

Detective Fortunato said that one of the latest scams to appear in the Harvard area is the “Can you hear me?” phone scam. Here’s how it works: You receive a phone call from someone who doesn’t respond right away when you pick up the phone. The caller will say they were distracted by something, such as a small child, and then ask, “Can you hear me?” or “Are you there?” If you say “yes,” your response is recorded. The scammer then begins sending products to you that you didn’t agree to buy, and you’ll receive bills. If you refuse to pay, the scammer will use your recorded voice to argue that you agreed to the purchase and may threaten you with legal action. Fortunato recommends that residents hang up on suspicious calls and not respond to any questions from unknown callers.

A family member has been kidnapped, says the caller. A loved one is in jail and needs bail money. A military man met on a dating site needs money to send his belongings home from overseas. These are just a few of the scams that Harvard residents have recently reported to the Harvard Police Department, Detective Daniele Fortunato told the Press in an interview this week. Sometimes scams are reported before money is wired to the scammer, but sometimes the police don’t find out until it’s too late. Once the money has been sent, Fortunato said, “it’s gone.”

Combatting free family-tree
website scams

Family trees provide scammers with names of relatives, useful for deceptive calls demanding money for fake kidnappings or accidents. Most family-tree sites require a paid membership after a brief free trial, but some, such as familytreenow.com, offer family-tree searches for free, and it requires no more than a name to produce a list of results.

To test how easy this information was to get, this reporter chose a Harvard resident and entered the name and town at familytreenow.com. In just a few seconds, the names and ages of the person’s spouse, children, and parents were displayed on the screen, and a few more clicks provided the current and past addresses of each of the relatives. Although the site did not identify the relationship of the relatives found, it was easy to guess based on age, and scammers don’t need to get it right every time.

To remove your record from this website, go to www.familytreenow.com/optout and follow the instructions. The request takes effect within 48 hours.

Fortunato said that last year was the worst year ever for scams. They have slowed down a bit this year, she said, but the police typically receive multiple scam reports every week. Officer Tim Miner, also present at the interview, said victims who send money to scammers are of all ages, although the elderly are more likely to send money. He added that those who send money come from all walks of life, including the highly educated. Fortunato said scams involving senior citizens are reported to the Council on Aging (COA). Debbie Thompson, director of the COA, said that some seniors are more vulnerable to identity theft and scams because they have many health-care and home-care employees in their homes on a regular basis. She added that the COA will go to bat for any senior who is the victim of a scam. The council advocated for two cases last year and was able to restore the money lost to the seniors involved, although the perpetrators were never found.

Victims of recent scams in Harvard include a family who used a hotel computer to send health insurance information necessary to get treatment for a family member who was ill. Data from that exchange was stored in small files called cookies on the computer and later used by someone to hack into the family’s bank account and steal money. Another resident was tempted by an advertisement for a rental property asking for very low rent. The resident was told to leave the first month’s rent payment in the mailbox, and it would be picked up by a courier. The money disappeared, but the property was not for rent.

Fortunato said the police want to be notified of any scam where money is lost, when there is an attempt to access a bank account, or if the caller makes a threat. She said they don’t need to be notified if a resident knows a phone call is a scam, such as the frequent scam where a caller claims the victim owes money to the Internal Revenue Service and will be arrested if payment is not made. Fortunato said the IRS never calls anyone about money owed; it always sends notices in the mail.

The police acknowledge that there is not much they can do locally about scams. “It’s a global problem,” said Fortunato. “They use computers with rotating IP addresses, and spoof cards to call people. We don’t have the resources to deal with issues like that.” But the police want residents to know that they can call the station at 978-456-8276 (not the dispatch number) with any questions or concerns about incidents thought to be scams or possible identity theft.

TIPS AND RESOURCES
FOR AVERTING SCAMMERS

Tips from the
Harvard Police Department

The Harvard Police Department recommends the following to protect against scams and identity theft:

  • If a phone call sounds suspicious, hang up.
  • Guard your social security number. Do not print it on checks.
  • Do not give out personal information over the phone unless you trust the business you are speaking to.
  • Personal information should not be thrown into the trash or recycling; use a shredder.
  • Do not leave personal information in your car where it might be stolen.
  • Do not place outgoing mail in home mailboxes.
  • Monitor all credit card and bank statements, and monitor your credit report at least once a year.
  • Be aware of your surroundings when using ATM cards or making credit card purchases.
  • Do not send personal information from a public computer.
  • Install a firewall on your home computer and use strong passwords.
  • Destroy electronic devices that may contain personal information before disposing of them.
  • If a bank account or credit card has been compromised, close the account immediately. In case of the theft of a Social Security number, the Social Security office can freeze credit completely.

Tips from the Federal Trade Commission
The following webpages published by the Federal Trade Commission offer tips to avoid scams, computer hacks, and identity theft:


Where to go to check your credit
Links to the three major credit report companies:

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